Privacy Policy
What is Personal Information?
Personal information refers to any information that identifies you or could reasonably identify you. This includes sensitive information such as your health records, which require a higher level of protection under Australian law.
Why We Collect Your Information
We collect your personal and health information to provide safe, effective, and high-quality healthcare services.
- Diagnosing and treating medical conditions
- Managing appointments and follow-ups
- Communicating test results and care plans
- Processing billing and Medicare claims
- Complying with legal obligations
What Information We Collect
- Personal Details: Name, date of birth, address, phone number, email
- Medical Information: Medical history, medications, allergies, test results
- Administrative Information: Medicare details, billing information
How We Collect Your Information
We collect your information in several ways:
- When you register as a patient
- During consultations
- Through phone, email, or online forms
- From other healthcare providers (with your consent)
How We Use Your Information
- Providing medical treatment and advice
- Coordinating care with other healthcare professionals
- Managing appointments and reminders
- Improving services and quality assurance
- Meeting legal requirements
Disclosure of Your Information
We may share your information with:
- Doctors and specialists involved in your care
- Pathology and diagnostic providers
- Medicare and health insurers
- IT service providers (under strict confidentiality)
- Government authorities where required by law
We do not use or disclose your information for marketing without your consent.
Data Security
We take reasonable steps to protect your information:
- Secure electronic systems
- Restricted staff access
- Secure storage of records
- Regular staff training
Overseas Disclosure
Your personal information is generally stored in Australia. We will not transfer your data overseas without your consent unless required by law.
Access and Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.
Anonymity
Where possible, you may choose to remain anonymous or use a pseudonym. However, this may limit the services we can provide.
Website & Cookies
Our website may use cookies and analytics tools to improve your browsing experience. You can manage cookies via your browser settings.
Data Retention
We retain your information only as long as necessary to provide healthcare services and comply with legal requirements.
Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns, please contact:
Woden Medical Centre
Address: Woden Valley, ACT, Australia
Email: info@wodenmedicalcentre.com.au